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Customer Support Engineer Needed at Kredet (N250,000 monthly)

About the role:

The Customer Support Engineer identifies and resolves technical issues Kredete users may encounter as they navigate our product.

He/She will  strengthen and build client relationships by improving their interaction with Kredete and our products.

This role reports to the Head of Customer Experience.  

Responsibilities:

  • Performs end to end troubleshooting of customer issues
  • Start-to-Finish owner of customer support requests, both in and out of business hours by taking ownership of customer issues until resolution.
  • Work cross functionally with other teams(Engineering, Product, Marketing etc.)  to resolve technical problems.
  • Provide root cause analysis.
  • Ability to make sound decisions quickly and efficiently.
  • Contribute to knowledge base articles

Qualification:

  • Bachelor’s degree or 2-4 years experience as Customer Support Engineer working in the Nigerian Fintech space
  • Coordinate with other departments to ensure that customer service issues are resolved quickly and efficiently.
  • Excellent communications, troubleshooting, problem-solving & analytical skills
  • Familiarity with ticketing (Intercom, Freshdesk) systems and JIRA
  • Technical exposure in any of these will be a plus to be successful in the role – API Development and testing, Working with Web Services, Programming languages like Java, JavaScript, API Integration,
  • Investigate defect reports from production support, isolate their causes, inform development teams for fixing and retest to ensure adequate resolutions.
  • Support on release and product feature delivery directly with customers.
  • Might have to work weekends as needed.
  • Be a team player!

Compensation:

Base salary: starting from N250,000 monthly

Task-based bonuses

How to Apply:

  • Send your updated resume to careers@kredete.com with the subject “CUSTOMER SUPPORT ENGINEER”
  • Shortlisted candidates will be contacted for an interview in 10 days
  • Resumption is scheduled for end of February