About the role:
The Customer Support Engineer identifies and resolves technical issues Kredete users may encounter as they navigate our product.
He/She will strengthen and build client relationships by improving their interaction with Kredete and our products.
This role reports to the Head of Customer Experience.
Responsibilities:
- Performs end to end troubleshooting of customer issues
- Start-to-Finish owner of customer support requests, both in and out of business hours by taking ownership of customer issues until resolution.
- Work cross functionally with other teams(Engineering, Product, Marketing etc.) to resolve technical problems.
- Provide root cause analysis.
- Ability to make sound decisions quickly and efficiently.
- Contribute to knowledge base articles
Qualification:
- Bachelor’s degree or 2-4 years experience as Customer Support Engineer working in the Nigerian Fintech space
- Coordinate with other departments to ensure that customer service issues are resolved quickly and efficiently.
- Excellent communications, troubleshooting, problem-solving & analytical skills
- Familiarity with ticketing (Intercom, Freshdesk) systems and JIRA
- Technical exposure in any of these will be a plus to be successful in the role – API Development and testing, Working with Web Services, Programming languages like Java, JavaScript, API Integration,
- Investigate defect reports from production support, isolate their causes, inform development teams for fixing and retest to ensure adequate resolutions.
- Support on release and product feature delivery directly with customers.
- Might have to work weekends as needed.
- Be a team player!
Compensation:
Base salary: starting from N250,000 monthly
Task-based bonuses
How to Apply:
- Send your updated resume to careers@kredete.com with the subject “CUSTOMER SUPPORT ENGINEER”
- Shortlisted candidates will be contacted for an interview in 10 days
- Resumption is scheduled for end of February