Customer Service Jobs

Trainee Client Adviser at AB Microfinance Bank Location: Lagos, Ekiti Job Type: Full Time Deadline: 5th March, 2025 About the Company  AB Microfinance Bank Nigeria is a foreign-owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium scaled business. Main Responsibilities  Taking Enquiries and providing necessary information to clients Active sales of the Banking Services products Direct promotion in markets Mobilize deposits by cross-selling the banks products and giving general information about products/ services and their uses/benefits. Account opening and all customer account related operations Disbursements of loans Providing excellent customer service Requirements for the Trainee Client Adviser at AB Microfinance Bank A minimum of a B.Sc. or HND qualification in any relevant field. Strong communication and interpersonal skills. Proficiency in sales and marketing. Competency in using a computer. Excellent customer service skills. 1-2 years of relevant work experience is an advantage. Capability to work independently with minimal supervision. Apply Here – Trainee Client Adviser at AB Microfinance Bank

About Vitafoam Nigeria Plc Founded in 1962 through a partnership between British Vita and Unilever, Vitafoam Nigeria Plc has grown to become the country’s leading manufacturer of Polyether foam products, furniture, upholstery, and adhesives. Listed on the Nigerian Stock Exchange in 1978, Vitafoam is dedicated to delivering quality products that enhance comfort and well-being across all stages of life.   Job Description Vitafoam Nigeria Plc is currently seeking a qualified candidate for the Customer Service Officer role.   Responsibilities: Promote and sell the company’s products. Handle customer inquiries and provide detailed product information. Build and maintain strong customer relationships to enhance brand loyalty. Process orders, payments, and track deliveries. Address customer complaints and ensure prompt resolution. Maintain accurate records of sales transactions and customer interactions. Work closely with the sales and logistics teams for seamless service delivery.   Qualifications and Requirements BSC/HND in Business Administration, Marketing, or a related field. Minimum of 3 years of experience in sales, customer service, or a similar role. Strong communication and interpersonal skills. Proficiency in Microsoft Office and customer management tools. Prior experience in retail or product sales is an advantage. Excellent negotiation and problem-solving abilities.   Job Title: Customer Service Officer Location: Lagos, Nigeria Employment Type: Full-Time How To Apply  Interested candidates should send their CVs to [email protected] using “VACANCY – Customer Service Officer (Lagos)” as the subject line. Application Deadline: February 28, 2025

Customer Service Officer at Pack’N’Pay Location: Rivers Job Type: Full-time Deadline: March 20, 2025 About The Company Pack’N’Pay Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her ecommerce website on March 1st 2021. Job Description – Customer Service Officer at Pack’N’Pay As a customer service officer, your duties include: Answering questions about the company’s products or services via phone, email, and in person. Direct customers to online resources. Handling customer complaints. Collecting and analyzing customer feedback. Responding to customers’ reviews. Demonstrate empathy and patience when dealing with customers, especially in sensitive situations. Update customer records in the system Create and maintain reports about customer interactions Develop a rapport with customers. Concluding sales for online customers. Checking product availability. Setting up accounts for new customers Booking of Orders Processing of orders. Requirements and Skills for the Customer Service Officer at Pack’N’Pay Bachelor’s Degree in Mass Communication, Linguistics or Business Administration 0 – 1 year relevant work experience Excellent communication and interpersonal skills Must be a corper serving in Port Harcourt Young, smart and vibrant. Use the Email below to Apply  Interested and qualified candidates should forward their CV and Cover Letter to: [email protected] using the job title as the subject of the mail.

Customer Service Representative at PalmPay Location: Edo Job Type: Contract Job Level: Entry Level About PalmPay  We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences. Description The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities of the Customer Service Representative at PalmPay Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs. Maintain working product knowledge – Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic. Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development. Represent the brand in a professional and friendly manner Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate Demonstrate ownership in documenting and resolving customer issues Ability to multi-task on assigned tasks Requirements for the Customer Service Representative at PalmPay Bachelor’s degree or equivalent 2-3 years of proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above-and-beyond service Excellent time-management and prioritization skills Familiarity with CRM system Understanding of financial services and smartphone apps Typing speed of 45wpm or above Apply Here – Customer Service Representative at PalmPay

Customer Service Officers at MyJobMag Limited Location: Lagos Job Type: Full-time Salary: ₦150,000 – ₦200,000 monthly Expertise Level: Open for candidates with junior-level experience Shift Schedule: Morning Shift: 7 AM – 2 PM Afternoon Shift: 2 PM – 9 PM Night Shift: 9 PM – 7 AM About MyJobMag MyJobMag’s goal is to solve the fundamental employment challenge in Africa which cuts across employer-employee quality and discovery. From internship coaching, career counselling, training to personalized job discovery, we are everything to the candidate. We made checking newspapers obsolete while going a step further to prepare candidates for the open jobs and workplace. MyJobMag is neither a “normal” job listing platform nor just another HR company, but a career company leveraging technology to solve human resources and education needs in Africa; hence, increasing profitability from both personal and corporate perspectives. Join a dynamic team, a leading digital platform for cryptocurrency and gift card transactions. Work Arrangement: Fully report to the office location in Lekki, Lagos Job Summary Manage user transactions using our specialized admin interface. Responsibilities Process customer transactions promptly Provide transaction-related support to customers Educate customers about our products and services Maintain accurate transaction records Requirements for the Customer Service Officers at MyJobMag Multitasking and time management skills Ability to work independently Willingness to work night and weekend shifts Computer literacy with an average typing speed Proximity to our Lekki, Lagos office Strong communication and interpersonal skills Attention to detail Apply Here for Customer Service Officers at MyJobMag

About Project growth  Project Growth is a platform designed to help individuals and organizations achieve their goals and improve their overall performance. Project growth Set and track personalized goals, breaking them down into smaller, manageable tasks. Project Growth aims to empower individuals and organizations to achieve their goals, cultivate a growth mindset, and unlock their full potential, Monitor progress, celebrate achievements, and identify areas for improvement, Connect with like-minded individuals, share experiences, and learn from others. Role Description  The Customer Care Representative is the first point of contact for families seeking cremation and end-of-life services. This role involves explaining processes, presenting the company’s offerings without pressure, and coordinating with internal teams to ensure smooth case handling and resolutions. This remote role supports Pacific Day Time (9 AM – 5 PM) and is ideal for candidates skilled in hospitality, with a customer-focused mindset and a drive to provide empathetic, organized support. Key Responsibilities: Empathetic Customer Support: Receive and manage calls from grieving families, offering emotional support and assisting them through difficult times. Service Coordination: Address inquiries regarding pricing and service arrangements, providing recommendations for seamless end-of-life experiences. Process Guidance: Clearly communicate the cremation process to both prospective and active clients, assisting families with accurate information and updates. Follow-up & Engagement: Conduct follow-ups with families through phone, text, and email to keep them engaged and informed about available services Qualification: 2+ years of experience in hospitality, customer service, or sales. Ability to handle sensitive situations with empathy and clear communication. Exceptional Hospitality Skills: Empathetic, clear, and reliable communication that builds trust and helps families navigate their situations with confidence. Consultative Sales Ability: Able to guide leads from initial interest through decision-making without high-pressure tactics. Organized & Detail-Oriented: Skillful in managing multiple priorities, adhering to regulatory requirements, and ensuring accurate follow-through on details. Relevant Experience: Minimum 2 years in hospitality, customer service, or consumer sales where handling delicate, nuanced situations was essential. Experience in crisis management, social work, or similar fields is a plus. Why Join Us? Our client is dedicated to supporting families through one of life’s most challenging experiences, creating space to honor and celebrate loved ones. This role provides an opportunity to join a growing startup, where your contributions will help shape the company’s success while fostering your own professional growth. Employment Type: Contract Location type: Remote Department: Project growth Location: Fully remote (Work from home), 9 AM – 5 PM PST. How to Apply : To be considered for this role these steps need to be followed: Fill in the application form Record a video showcasing your skill sets Apply Here