About the job
This is a remote job for applicants worldwide!Dreaming, owning, trusting and sharing is the basis of who we are as Rocketeers and we’re looking for someone who sees themselves in this too! So if you take initiative and responsibility, while being accountable and freely giving and asking for feedback, always working with transparency in your actions and tasks, this role is for you!
- Minimum of 1 years of software technical writing experience, ideally in fintech industry
- Good Communication skills: demonstrably excellent communicator
- Experience in writing API documentation
- Exposure to Open API 3 specification
- Examples of your Technical Writing on public URLs
- Self-organized and autonomous when required; while adept at building relationships within other cross-functional teams (remotely)
- Master at quickly grasping complex technical concepts and making them easily understandable
- Experience in receiving feedback
- Experience with a wide range of technical writing for example, user guides, help articles, high-level overviews, API documentation, knowledge base documentation, UX microcontent
- Comfortable with remote work, especially in collaboration with others across countries and time zones.
What you’ll do 🧑💻
- Create, revise, publish, and continuously improve the Rocket.Chat’s documentation in collaboration with engineers, product managers, and other stakeholders.
- Work in Agile development environments, documenting APIs, (REST, and SOAP) or other programming languages with the ability to understand and write sample code
- Review and edit documentation for all new and enhanced features.
- Conduct reviews and revamps of section or page content and structure
- Help review and triage incoming suggestions, corrections, and other content from the Rocket.Chat community
- Supplement developer documentation with relevant sample code to reduce ground-up efforts of external developers.
- Contribute to the continual improvement of our documentation through feedback analysis, support tickets, and interviews
- Constantly learning about Rocket.Chat and its integrations by exploring them yourself and communicating with other team members
Benefits ✨Wherever you are our goal is to make your routine as a Rocketeer feel enjoyable, exciting, and comfortable, so if you are remote or working from our office in Porto Alegre (Brazil) you’ll receive a set of benefits to improve your work experience! They include a flexible schedule, multicultural environment with colleagues in over 30 countries, a vibrant company culture, remote work as you wish, unlimited Paid Time Off, language and tech courses and more!
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