Front Office and Revenue Manager at Alan & Grant
- Location: Lagos
- Job Type: Full Time
Company DescriptionÂ
Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
Additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall productivity.
Job Summary of the Front Office and Revenue Manager at Alan & Grant
- We are looking for a highly skilled and experienced Rooms Division / Guest Services / Revenue Manager to lead all aspects of our guest-facing departments while strategically managing room inventory, rate optimization, and revenue forecasting.
- The ideal candidate will possess a deep understanding of hospitality operations, guest service excellence, and dynamic pricing strategies.
Key Responsibilities of the Front Office and Revenue Manager at Alan & Grant
Rooms Division & Guest Services
- Oversee front office, housekeeping, concierge, and reservations departments to ensure flawless guest experiences across the estate
- Create and implement service standards and SOPs across all Rooms Division departments
- Liaise closely with Maintenance and F&B to ensure smooth room turnovers and guest comfort
- Monitor guest satisfaction and handle escalations with tact and professionalism
- Ensure seamless communication between departments to optimize service delivery and efficiency
Revenue Management
- Strategically manage room inventory and pricing across all distribution channels
- Analyze market trends, competitor performance, and historical data to optimize Average Daily Rate (ADR), occupancy, and RevPAR
- Maintain and update all OTA and direct booking platforms; coordinate with marketing to ensure rate parity and correct visibility
- Prepare weekly, monthly, and quarterly revenue reports and forecasts for management
- Manage group and corporate booking agreements and identify upsell opportunities
- Optimize packages, discounts, and rate structures in line with seasonality and demand
Requirements
- Minimum 5+ years of experience using Opera PMS
- At least 5–7 years’ experience in hospitality, including revenue management, front office, or rooms division roles
- Strong understanding of hotel revenue principles, forecasting, and pricing strategies
- Proven leadership in managing cross-functional teams and guest-facing departments
- Proficiency with Excel and data analysis tools; ability to create and interpret financial and performance reports
- Familiarity with channel managers, OTAs, direct booking platforms, and rate parity tools
- Exceptional communication, leadership, and organizational skills
- Highly detail-oriented with a strategic and analytical mindset
- Degree in Hospitality Management, Tourism, Business, or a related field preferred.
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