Apply for the position of Customer Service Representative at Vitel Wireless Limited!
Vitel Wireless Limited is a mobile virtual network operator (MVNO) in Nigeria, offering nationwide mobile services. They provide services such as voice, data, and SMS, and operate on the MTN network, offering a virtual SIM option.
Vitel emphasizes pay-as-you-go plans and aims to provide an alternative mobile service option for users in Nigeria. They focus on seamless connectivity, particularly for roaming within Nigeria.
Customer Service Representative:
- Job Type: Full Time |Â Remote
- Required Qualification:Â BSC/HND/BA
- Category:Â Customer Care
- Location: Anambra, Delta, Enugu | Nigeria
- Salary: ₦100,000 – ₦150,000/month
Job Details:
- Greeting customers warmly and assisting with inquires regarding products, services, billing and other related issues.
- Identifying customer needs and recommend appropriate solutions.
- Handling customer complaints or service issues professionally and empathetically.
- Following up with new and existing clients to ensure satisfaction.
- Ensuring the Workspace is clean, organized and that promotional materials are up-to-date and well displayed.
- Maintaining detailed records of customer interactions and progress.
- Following up with customers to build long-term customer relationships.
- Up-selling and cross-selling services to meet customer needs.
- Maintaining knowledge of current promotions, products and company policies.
- Participating in team meetings, training sessions and performance reviews.
Job Requirements:
- Bachelor’s Degree/HND
Salary Range: ₦100,000 – ₦150,000/month
Account/Finance Officer:
- Job Type: Full Time
- Required Qualification:Â BSC/HND/BA
- Category:Â Customer Care
- Location: Lagos | Nigeria
Job Details:
- To lead and direct forecasting and budgeting of the company’s business and financial performance.
- To lead and direct financial consolidation and reporting of the company’s performance.
- To lead and direct Revenue reconciliation with other operators.
- Ensure accurate revenue reporting by checking integrity of data from data warehouse and other data source systems.
- Analyze revenue report and follow the revenue trends.
- Review billing reports of the prior month to ensure which data to reprocess and escalate unsolved cases to Revenue Assurance.
- Conduct monthly data reconciliation between different data source system and follow the material difference till it’s solved if exists.
- Ensure timely reconciliation and payments to resellers and brand partners.
- Ensure efficient optimization of databases/systems and prompt resolution of all reconciling items.
- Monitor and report on key performance indicators in order to meet all month end reporting deadlines.
Job Requirement:
- A First Degree (BSc. or HND) in Accounting/Finance.
- Fluent in English.
- A professional accounting qualification (ACA, ACCA, CPA, CIMA) will be an added advantage.
Experience:
- 3+ years of working experience including:
- Minimum 2 years experience in finance department.
- Experience in using word, excel, and power-point
- Experience in banking/fintech industry is an added advantage.
- Telecoms experience would be an added advantage.
How to Apply
Interested and qualified candidates should forward their CVs to:Â [email protected]Â using the position as the subject of the email.
Also Apply:
