Apply for the position of Call Centre Agent at LEAD Enterprise Support Company Limited!
LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise.
We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
Call Centre Agent:
- Job Type: Full Time
- Required Qualification:Â BSC/HND/BA
- Category:Â Customer Care
- Location: Lagos | Nigeria
- Salary: ₦200,000 – ₦300,000/month
Job Details:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Call clients and customers to inform them about the company’s new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Active listening skills for determining customer needs
- Patience to deal with frustrated customers in a polite, professional manner
- The ability to follow call scripts, if needed
- Collaborate with other call centre professionals to improve customer service.
- Provide friendly, courteous service to customers always and ensure they finish their call with you satisfied and happy.
- Escalate customer complaints to the complaints team or management.
- Work in line with company KPI’s regarding call volume and service levels.
Job Requirement:
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills.
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems.
- In-depth knowledge of a company’s products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area.
- Able to multi-task effectively.
Behavioural Competencies:
- Ability to work under pressure and multitask effectively.
- Good Verbal communication & interpersonal Skills.
- Attention to Detail.
- Persuasive.
How to Apply
Interested and qualified candidates should forward their CV to:Â [email protected]Â using the position as subject of email.
Application Deadline: Not Specified
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