IT

Technical Support Engineer at Tek Experts (M365) Location: Lagos Job Type: Full-time About the Company  Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. Responsibilities of the Technical Support Engineer at Tek Experts The M365 team supports online and cloud applications for M365 customers. As part of the M365 team, you will spend much of your time collaborating with your team to bring cases to resolution. Some cases will be transferred to a higher tier of support. Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft. However, you should also be able to work independently, learn the product and make troubleshooting decisions on your own. Other things you’ll do as a Technical Support Engineer at Tek Experts Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue. Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed. Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases. Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes. Mentor junior support engineers as needed or requested by management. Qualifications for the Technical Support Engineer at Tek Experts The M365 Line of Business is a good fit for you if: You love technology, understand it and are adept at using it. You’re able to adapt quickly as situations change. You’re empathetic and advocate for our customers. You’re customer-obsessed, take the initiative, and exceed expectations. You’re proficient in both written and oral English. Other Qualifications  Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred. Must have completed the compulsory 1-year NYSC or have an exemption certificate. A Bachelor’s degree in IT-related discipline is preferred. Certifications relevant to the product are an added advantage (M365 or Azure Fundamentals). Customer support experience (customer obsessed, innovative and result oriented). Professional fluency in English is essential, both written and spoken. Passion for solving complex technical issues. Apply Here for Technical Support Engineer at Tek Experts  

IT Support Officer at The Place (Ibadan Branch) Location; Ibadan Job Type: Full-time Qualification: OND About The Place We are a fast growing, world class, and dynamic, multi-billion Nigerian conglomerates, established and managed by a team of professionals with decades of management consulting and accounting experience/ training from Arthur Andersen (now KPMG in Nigeria). We are presently into restaurants, hotel, and nightclubbing. We are opening new outlets in Lagos and looking for high-flying individual who shares the values of hard work, commitment and integrity and places high premium on personal development and career growth. Job Summary IT support officer will be mainly responsible for the smooth running of computer systems, routers, switches, internet and ensure users get maximum benefits from them. Other Responsibilities of the IT Support Officer at The Place Offer daily operations and systems support to personnel Setting up of computer LAN for new outlet while providing solution to i.t matters concurrently. Verify functionality of hardware and software components Conduct consistent network backup operations Installing and configuring computer hardware, software, systems, networks, printers and scanners Planning and undertaking scheduled maintenance upgrades Restricting access to unauthorized site, downloads and users. Setting up accounts for staff, educate them on log in and resolve issues arising Install and train end users of club lightings and controllers Troubleshoot hardware and software issues in person, remotely and via phone Investigating, diagnosing and solving computer software and hardware faults Repairing equipment and replacing parts, checking computer equipment for electrical safety Maintaining records of software licenses Requirements for the IT Support Officer at The Place OND/Diploma in Computer Science or related field No years of experience is required. However, a plus. Good interpersonal skills, should be able to interact with all staff across all level and cadre Creative, open to new ideas and ability to multi-task effectively Candidate must be residing or be willing to relocate to Ibadan. Apply Here for IT Support Officer at The Place