Remote Call Center Rep at Digitech
Remote Call Center Rep at Digitech Location: Remote Job Type: Full-time Key Highlights: Full Training No experience needed Benefits Package including 401(k) Flexible Schedule options Advancement opportunities About the Company Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Role Summary – Remote Call Center Rep at Digitech The Customer Service position is in a remote Call Center environment. The Call Center Representative is primarily responsible for answering calls that come into our Call Center. This position requires an individual who can handle heavy phone volume, has empathy, with the ability to multi-task. In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions. Essential Duties and Responsibilities of the Remote Call Center Rep at Digitech Answer heavy call volume in a remote call center environment Answer patient questions and address concerns in a friendly and empathetic manner Forward calls as necessary to alternate billing departments Determine resolutions to customer issues while adhering to our client rules and expectations Follow through with all requests, which may require calling alternate parties, emailing or faxing information. Skills/Experience Required to Land the Role – Remote Call Center Rep at Digitech Strong computer skills. Basic understanding of MS Outlook, Word and Excel. Some Insurance Billing knowledge is preferred. Full training provided. Minimum typing of 40 wpm Some Insurance Billing knowledge Must be a quick learner and willing to ask questions. Able to handle pressure and always maintain composure. Able to handle large volumes of work while meeting tight deadlines. Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image. Ability to identify issues, know what questions to ask, and determine solutions Able to present information and solutions in a professional and courteous manner. Excellent attention to detail and accuracy. Able to multi-task, and organize and prioritize tasks in order to complete all work assigned. Must be punctual and dependable. Apply Here for Remote Call Center Rep at Digitech
